Terms of Purchase

Effective from: the date this version was published, shown in the version stamp at the top of this page. Previous versions remain available on request. Seller: Koya Labs ("Weblooks", "we", "us"), a registered business name of the legal entity identified on the [Company information](company-information.md) page Contact: [email protected] · [email protected]

1. Scope

These Terms of Purchase apply when you buy a paid plan or a paid add-on on weblooks.app: the Sync and Studio plans and Managed Hosting for a site. They apply together with our [Terms of Service](terms-of-service.md). If the two conflict on a purchase, these Terms of Purchase apply to that purchase.

You accept these terms at checkout, before you pay. We keep a record of the version you accepted.

2. Who buys

A plan is bought for a workspace, and only the workspace owner can buy one. If you buy for a company or another organisation, you confirm that you may bind it, and "you" means that organisation.

Some rights in these terms, such as the right of withdrawal in section 8, apply only to consumers: people buying for purposes outside their trade, business, craft or profession.

3. What you buy

The features, limits and prices of each plan and add-on are those shown on our pricing page and in checkout when you buy. Plans are sold per workspace and billed monthly or yearly, as you choose at checkout. Managed Hosting is billed per site, on top of a Sync or Studio plan.

4. Prices and VAT

Prices are charged in euros (EUR). Amounts shown in Swedish kronor (SEK) on the pricing page are for information only and are not what your card is charged.

Prices on the pricing page and in checkout exclude VAT. Whether VAT is added depends on your billing country and whether you buy as a business:

• In Sweden: Swedish VAT at 25% is added.
• In another EU country, as a business with a valid VAT number: no VAT is added (reverse charge); you account for VAT in your own country. We check the number with the EU's VIES service when you buy.
• In another EU country, as a consumer or without a valid VAT number: Swedish VAT at 25% is added.
• Outside the EU: no VAT is added. Any taxes in your country are your responsibility.

Checkout shows the price, the VAT and the total before you pay, and you are charged the total. The same VAT treatment applies to every renewal of that subscription. If the country or VAT details you give us are wrong, you are responsible for any VAT that becomes due.

The total you will be charged is shown in checkout before you pay.

5. Payment

You pay by card. Payments are processed by Adyen N.V., our payment provider. Adyen collects your card details; we never see or store your full card number.

Each billing period is paid in advance, at its start, including any VAT under section 4. When you subscribe, you authorise us to store your card with Adyen and to charge it at the start of every later billing period until you cancel.

A receipt for any payment is available on request from [email protected].

6. Free trial

Your first workspace gets a free 14-day trial of Sync, with no card needed. Nothing is charged during the trial, and when it ends the workspace returns to the Free plan unless you have subscribed.

If you subscribe during the trial, your card is charged when you subscribe, and the paid period starts when the trial ends, so you keep the trial days you have left.

7. Renewal and cancellation

A subscription renews automatically for the same billing period until you cancel it.

You can cancel at any time in your workspace settings. Your plan then stays active until the end of the period you have paid for, and you are not charged again. Cancelling does not refund the current period, except as set out in section 8 or required by law.

If we change the price of your plan, we will tell you by email at least 30 days before the new price applies. The new price applies from your next renewal after that notice. If you do not want to pay it, cancel before that renewal.

8. Right of withdrawal for consumers

If you are a consumer in the EU or EEA, you may withdraw from a purchase within 14 days of the day you bought it, without giving a reason.

At checkout you ask us to start your subscription straight away, during the withdrawal period. If you then withdraw, you pay for the service you received up to the day you told us, in proportion to the full price of the period, and we refund the rest.

To withdraw, send us a clear statement by email to [email protected] before the 14 days have passed. You may use the model form below, but you do not have to.

We refund you within 14 days of receiving your withdrawal, to the card you paid with, at no cost to you.

Model withdrawal form

> To Koya Labs, [email protected]: > I hereby give notice that I withdraw from my contract for the following service: [plan and workspace name]. > Ordered on: [date] > Name: [your name] > Email address used on Weblooks: [email] > Date: [date]

9. Failed payments

If a renewal payment fails, we try again over the following days and tell you by email. If it still cannot be collected, the plan ends and the workspace returns to the Free plan.

10. When a plan ends

When a plan ends, by cancellation or a failed payment, the workspace returns to the Free plan and the paid features stop. Your projects and files are not deleted because a plan ended. What happens to your content otherwise is set out in the [Terms of Service](terms-of-service.md).

11. Refunds

Payments for a billing period that has started are not refunded, except:

• under the right of withdrawal in section 8
• where we charged you in error, for example twice for the same period
• where the law requires a refund

Refunds go back to the card you paid with.

12. Complaints and disputes

If something about a purchase is wrong, contact [email protected] and we will try to put it right.

If you are a consumer in Sweden and we cannot agree, you can take the matter to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se). Consumers elsewhere in the EU can get help from the European Consumer Centres Network.

These terms are governed by the law set out in the [Terms of Service](terms-of-service.md). That does not take away protection that the consumer law of the country where you live gives you.

13. Changes to these terms

We may update these Terms of Purchase. A new version applies to purchases and renewals made after it is published. If a change affects a subscription you already have, we will tell you by email before it applies at your next renewal.